Slack for the whole team
A Slack channel is a good place for a sale to show up. The whole team sees it and can react. You connect a channel from your own Slack workspace in the settings of your console, and a test message tells you it works.
Each channel has its own choice of what to receive. Sales and the daily summary are on from the start. Clicks and leads you switch on yourself, since clicks add up quickly with real traffic. A common set-up is one channel for sales and one for the daily summary.
- A sale message: the niche, the company on the other side, the value of the booking and the commission on it, whether the sale is pending, approved or disputed, and a link to the sale in your console
- A click message: one line for each click out to a travel agency
- A lead message: the size of the group and the lead form it came from, and never the contact's email address or phone number
- The daily summary: sales, clicks and sales disputed during the day before
Email and alerts in the console
Slack is for the team. The rest is personal. In the settings, every user has a list of event types with a switch for email and a switch for the bell in the console. A colleague who only wants the bell does not have to read email, and nobody else's choice changes yours.
For publishers, the list covers new sales, approvals and disputes, and new group trip leads, among other things. For travel agencies it covers new bookings, answers to disputes and the decisions on them, and new group trip leads.
If Slack stops working, for example because someone removed the connection, Kompare switches that channel off and sends a notification, so a silent channel does not stay silent without anyone knowing.
The same for publishers and travel agencies
A publisher hears about the sales its readers make and the leads its forms collect, with its own commission. A travel agency hears about the bookings and the leads it receives, so the people who handle sales and leads see them in the place they already work.
The two sides never see each other's numbers. A channel only receives messages about its own organisation, and a publisher's lead message carries no contact details at all.