From click to confirmed booking
A visitor clicks a trip on a publisher page and arrives on your site with a tracking key. The Kompare script, placed once on your site, follows the visit to your booking confirmation and records the sale: the booking value, the travellers and, where your confirmation shows them, the dates and destination.
Put the script on every site and subdomain your booking flow runs on, or publish it through Google Tag Manager. Single-page sites are handled too.
By default Kompare reads the booking details from your confirmation page. Kompare sets this up with you, and personal details on the page are masked before anything is sent. If you prefer, your own purchase event can send a handful of fields instead: booking reference, amount, currency and the number of adults and children. Then Kompare reads nothing from the page. Ask us if you want that.
- The same booking reported twice is recorded as one sale
- A repeat booking by the same visitor is recorded as its own sale
- A sale that arrives with a gap, such as a missing booking reference, is still recorded
- Attribution lasts 30 days from the click
Approve or dispute, on your timetable
Every sale starts as pending in your console, next to the journey that led to it, limited to your own side. You approve it, or you dispute it. A daily email digest and notifications remind you of sales waiting for review.
If you do nothing, the review window closes and the sale is approved automatically. The window is 14 days by default. Review sales as they arrive rather than leaving them to the clock.
To dispute a sale, choose one of the set reasons and write a short explanation of what is wrong. You also confirm that you have reviewed the customer journey behind the sale and that the dispute rests on a genuine assessment, not an assumption. The reasons are: the customer cancelled, a duplicate booking, sold internally or booked directly, fraudulent traffic, the customer did not book, incorrect attribution, a price mismatch, or another reason.
- A written explanation is required with every dispute
- You can withdraw a dispute at any time, and the sale is then approved
- A sale you approved yourself is final. One approved automatically can still be disputed until its period has been settled
A clear process for you and for the publisher
When you dispute a sale, the publisher is notified and has 48 hours to make its case or accept the dispute. If the publisher accepts, the sale is not paid. If it makes its case, you can withdraw the dispute, which approves the sale, or send the case to Kompare with a note. If the publisher does not answer in time, the case also goes to Kompare. Silence alone never decides a dispute.
Kompare decides every contested case, upholds or rejects the dispute and gives its reasons. Neither the agency nor the publisher decides a contested case. While a case is open, nothing is paid on that sale. A dispute never deletes the sale, it stays on record.
Publishers follow all of this in their own console: their sales as approved, waiting or disputed, the journey behind each sale and the dispute itself, where they send their case or accept the dispute.